Augmented reality has the strong potential to make
unique contributions to integrated marketing programs. To realize its potential, however, marketers
must think beyond novel technologies to how they can develop immersive consumer experiences that
entangle digital information with the social and
physical world. They have to think about the active
and passive ingredients of augmented reality. They
also have to design user experiences that take into
consideration their communications objectives, target audience characteristics, content management
strategies, triggers, and the social-physical context
of consumers’ lives. Most importantly, they need to
focus on consumer engagement and the dimensions
that drive it, such as affordance, sociability, and
artifacts. Marketers who develop thoughtful plans
that leverage each of these factors are well positioned to delight consumers and provide groundbreaking AR programs.