SARA PRINCE: When you get into the follow-up phase, this is the act of doing. And the opportunity and the role for you as a manager in that phase is really around helping to make sure you understand what's happening, and that the process is working the way that it's supposed to, and that the results are flowing from it that you expect. And one of the key components to making that happen effectively is visual management.
Whether it's digital, on a desktop, or laptop, or a whiteboard in a room, or a flip chart paper, visual management can take a number of different formats and really a variety of ways that you can achieve it or can execute it. So a visual management tool should contain the metrics that you've agreed upon as a team. They should also contain any sub components that are needed to add back up to those metrics. And ideally, they're updated at the appropriate flow of the business.
So for some organizations that's minute-by-minute, hour-by-hour , and for others that's a daily or a weekly cadence. But the key component of it is that it's the agreed upon metrics, that it's digestible for everybody, and that it's updated regularly. So visual management is important because it really triggers and reminds folks about what we're working towards, how we're getting there, why we're working towards it. It also gives people a moment to celebrate when big numbers hit and there's a real win.
Whether it's for an individual or for the team, it doesn't matter. It's a moment to celebrate. And of course, it can raise very clearly where there are issues. And ideally, it can give you kind of the leading indicator that the issues are coming, as opposed to the real detrimental fire drill moment that you'll have to address.
Another piece is actually being able to customize it or update it as it makes sense. So in some situations, if you're going for overarching growth, or new sales, or volume-- that's great to keep track of those metrics. But in a particular time-frame, you might actually just be focused on new accounts, and opening new accounts, or introducing new services to a customer or client. And being able to have, even if it's a one day only kind of focus and space for that, and people to be able to show their progress against that. In one company they actually have up, how are you feeling today?
SARA PRINCE: When you get into the follow-up phase, this is the act of doing. And the opportunity and the role for you as a manager in that phase is really around helping to make sure you understand what's happening, and that the process is working the way that it's supposed to, and that the results are flowing from it that you expect. And one of the key components to making that happen effectively is visual management. Whether it's digital, on a desktop, or laptop, or a whiteboard in a room, or a flip chart paper, visual management can take a number of different formats and really a variety of ways that you can achieve it or can execute it. So a visual management tool should contain the metrics that you've agreed upon as a team. They should also contain any sub components that are needed to add back up to those metrics. And ideally, they're updated at the appropriate flow of the business. So for some organizations that's minute-by-minute, hour-by-hour , and for others that's a daily or a weekly cadence. But the key component of it is that it's the agreed upon metrics, that it's digestible for everybody, and that it's updated regularly. So visual management is important because it really triggers and reminds folks about what we're working towards, how we're getting there, why we're working towards it. It also gives people a moment to celebrate when big numbers hit and there's a real win. ไม่ว่าจะเป็น สำหรับแต่ละบุคคล หรือทีม มันไม่สำคัญ มันเป็นช่วงเวลาเฉลิมฉลอง และแน่นอน มันสามารถเพิ่มอย่างชัดเจนมีปัญหา และ มันสามารถให้ชนิดของตัวบ่งชี้ชั้นนำที่ปัญหามา เมื่อเทียบกับช่วงเวลาเจาะไฟอันตรายจริงที่คุณจะต้องอยู่ อีกชิ้นเป็นจริงสามารถปรับแต่ง หรือปรับปรุงได้ในขณะที่มันทำให้รู้สึก ดังนั้น ในบางสถานการณ์ ถ้าคุณกำลังจะเติบ โตยอดกล้อง ใหม่ขาย หรือ ปริมาตร - ที่เป็นยอดการติดตามตัวชี้วัดเหล่านั้น แต่ในเวลาเฉพาะเฟรม คุณอาจจริงเพียงจะเน้น บัญชีใหม่ และการเปิดบัญชีใหม่ หรือแนะนำบริการใหม่ให้ลูกค้าหรือไคลเอนต์ และความสามารถในการมี แม้ว่ามันเป็นเพียงชนิดของโฟกัส และพื้นที่สำหรับที่ และท่านสามารถแสดงความก้าวหน้าของพวกเขากับที่วันหนึ่ง ในบริษัทหนึ่งที่พวกเขาจะมีค่า วิธีคุณรู้สึกวันนี้
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