Self-efficacy is defined as one’s confidence in his/her ability to accomplish a task (Luthans et
al. 2008). The most effective approach to developing employees’ self-efficacy is to allow them to
experience success, or ‘‘mastery experiences’’ (Bandura 1997). In order for employees to
experience this, they need to work toward self-set, challenging but achievable, specific goals
(Luthans and Youssef 2004).