There is an extensive literature in the area of “change management” from which students can draw in order to respond to this question. Based on this literature, the following factors might be mentioned as being critical for an organization's successful quality program:
● Evidence of top-management support, including motivational leadership and resource commitments.
● Training (including ongoing training and re-education) of those affected, including employees and suppliers.
● A cultural change leading to a corporate culture committed to the customer and to continuous, dynamic improvement; related to this is the need to develop an effective reward system (i.e., link performance and compensation).