CONCLUSION AND RECOMMENDATIONS
Conclusion
The following conclusions are derived from the afore-mentioned data analyses and results:
1.1 As for the SEM verification, the SEM established in this study has a satisfying goodness-of-fit in terms of the
Measurement Model, Structural Model and the overall structure, hence a good model fitting. 2.2 Conclusions with regard to the verification of business practices at Taiwanese hotels:
1. Concerning the relationship dimension between internal-service quality and organizational performance, the
internal-service quality of Taiwan-based international tourist hotels has a positively significant influence on
organizational performance;
2. Concerning the relationship dimension between internal-service quality and employees’ job satisfaction, the
internal-service quality of Taiwan-based international tourist hotels has a positively significant influence on
employees’ job satisfaction.
3. Concerning the relationship dimension between employee’s job satisfaction and organizational performance, the
employees’ job satisfaction of Taiwan-based international tourist hotels has a positively significant influence on organizational performance.
In summary, the internal-service quality of Taiwan-based international tourist hotels has a positively significant
influence on organizational performance, with “employees’ job satisfaction” exerting a partially mediating effect. The finding matches the argument of Baron and Kenny (1986) that “the partially mediating effect means that, when a mediating variable is added, the relationship between independent and dependent variables becomes weaker or less significant”.