CAT wins international awards for telecommunications leadership
CAT Telecom Public Company Limited has won Best Performance and Best Improvement awards for its on-time customer service delivery. The awards were presented by Mr. Hirosu Matsumoto, Executive Vice President of NTT Communications Corporation, during Arcstar Carrier Forum 2015 (ACF 2015) in June 2015 in Tokyo, Japan.
Since 2000, NTT Communications Corporation has, together with its allies around the world who embrace the Arcstar network management strategy, has hosted Arcstar Carrier Forum. The main topic featured at ACF 2014 was enhancement of customer experiences. Participants in the forum evaluated approaches to boosting service quality in terms of global network planning, criteria, and operations & maintenance. A workshop during the convention saw participants get together to iron out guidelines for achieving best practices by studying processes and Key Performance Indicators (KPI) so as to improve their operations. NTT Communications Corporation set the most important KPI criteria and proposed to reward companies with outstanding performances and quality improvement achievements. This led to the initiation of the Best Performance Award and Best Improvement Award both of which were won by CAT this year. The awards are presented to the best service provider of the year. Nominees are selected from among NTT Communications Corporation’s business allies in 22 countries around the globe that offer on-time network connection services to customers in accordance with the NTT standard.
Representing CAT at the ceremony, Mr. Wasan Sanohkan, Vice President, Data Communication Department, commented, "With intense competition in the telecommunication market domestically and internationally, CAT, as a leading service provider in Thailand, adapts its strategies to maintain market share and increase market value. To achieve this, we emphasise delivering best service to customers, from installation to after-sales backup. These Best Performance and Best Improvement awards testify that CAT effectively provides faster than standard international telecommunication services. In short, we achieve higher satisfaction rates among our valued customers.”
CAT Telecom – moving ahead, getting ever-better