Working on the Invoice worksheet, I found that CyberSource shows a settlement amount that matches the invoice amount for each order I checked so there don't appear to be balances. As you can see from the screenshots below, 199999999999 is listed as the Merchant Reference Number for the authorization but 110004725 is the Merchant Reference Number for the settlement so that indicates that your report isn't pulling settlement data as it should. Rather than view each order in CyberSource and add comments to each of the nearly 2500 lines, the best course of action would be to correct the report. Please let me know what I can do to assist further.