3.2c(2) Likewise, to identify current and emerging student
and stakeholder requirements, NCON uses information from
its surveys and listening/learning posts. In addition, the
Service Beacons confirm current or identify new requirements
during their review of complaint data. NCON also
holds annual on-site and online focus groups with its diverse
student subsegments and stakeholder groups to help identify
their specific requirements. The Student Affairs Committee
reviews the information on student requirements from these
multiple sources and prepares a report on the findings.