This can vary from market segment to market segment and from time to time. What the customer actually buys however, consists of one or more core benefits, a formal product presentation (physical form or service sequence), and an augmentation of things from presale technical service to a money-back guarantee The point here is that customers and end users buy fully augmented products, and their core benefit may partly come from the augmentations. New products managers cannot focus only on the formal product. All three of the concentric rings of the bull's eye must be designed and executed, and two functional groups play a role in all of them, as shown by the arrows leading into the augmented circles. Figure 12.3 also shows that the technical departments (with help from manufacturing, quality, procurement, and others) work essentially as a unit, and marketing