This study investigates the relationship between millennial impression-relevant and outcome-relevant involvement and purchase/use behaviors regarding mobile technology. The study focuses on three individual difference variables (status consumption, domain-specific innovativeness, and opinion leadership) and their moderating role between involvement and purchase/usage. The results indicate that millennial consumers with higher levels of domain-specific innovativeness and opinion leadership report a stronger relationship between impression-relevant and outcome-relevant involvement with mobile technology purchase and usage.
Given the importance of retailer-brand image, of particular importance today is how a firm can most
successfully manage its image across channels. Studies show that incongruity between online versus
offline retailer-brand images can affect consumer attitudes toward a firm’s website. This study
extends previous work by incorporating flow, another important construct, into the examination
of incongruity between retailer-brand images. The authors find that incongruity negatively and
directly affects the flow experience, while also disrupting the effects of a website’s navigation
performance on flow. The effects of these variables on attitude toward the websites and revisit
intentions are also noted.