However, since knowledge is created and utilized during the
execution of business processes, if knowledge is separated from
the business process context, it does not lead to the ability to take
the right action for target performance. Similarly, because enterprise
performance is achieved through the execution of business
processes, business process and enterprise performance are closely
interrelated (Han & Kang, 2007). Therefore, the successful and sustainable
growth of an enterprise requires an enterprise to measure,
improve, and manage its performance with respect to its processes.
Since ‘process’ becomes a core competency factor in today’s
rapidly changing business environment, we need an enterprise-level
perspective on the relationships between enterprise performance,
business processes and knowledge in a process-centered
way. As depicted in Fig. 1, in order to maintain sustainability, it
is essential to establish a process-centered enterprise structure in
a value chain context. In an agile and flexible enterprise structure,
process is a core element of business operations. Therefore, business
process utilizes knowledge during the process execution;
knowledge feeds performance for higher achievement, and performance
leads a process to attain business goals. In turn, a business
process measures performance through metrics; performance
feeds back knowledge for the later use of that knowledge, and
knowledge drives the process to improve day-to-day operations.