process between the schools was more due to organizational factors like
structure and culture than the principal’s individual communication abilities. In
the successful schools, principals and teachers communicated more frequently
about issues related to teaching and learning. These principals made more
classroom visits and provided more frequently feedback on teachers’
professional role. In many of the other schools, there were signs of a
communicative and organizational blindness. There is a potential in many
schools to improve principals' and teachers' daily conversations so the
communication process to a higher extent support long-term work towards
positive school outcomes