• Planning and communication are critical to successful project management. They prevent problems from occurring or minimize their impact on the achievement of the project objective when they do occur.
• Taking the time to develop a well thought out plan before the start of the project is critical to the successful accomplishment of any project.
• A project must have a well-defined objective - an expected result or product, defined in the terms of scope, schedule, and cost, and agreed upon by the customer.
• Involve the customer as a partner in the successful outcome of the project through active participation during the project.
• Achieving customer satisfaction requires ongoing communication with the customer you keep the customer informed and to determine whether expectation have changed.
• The key to effective project control is measuring actual progress and comparing it to planed progress on a timely and regular basis and taking corrective action immediately, if necessary.
• After the conclusion of a project, the project performance should be evaluated to learn what could be improved if a similar project were to be done in the future. Feedback should be obtained from the customer and the project team.
• Learning and understanding the cultures and customer of other project participants will demon strate respect, help build trust, aid in developing an effective project team, and is critical for successful global project management.