Dear Bongjune,
Good morning
Sorry for my late reply as I was out of office yesterday afternoon
For this case , Trans-China already spent a lot of time and money , we already do our responsibility . I’d like to stress again we did not make any mistake for this case , every step we strict accordance with the procedures , So if you say we need to share the demurrage due to mission failed , I do not agree with you , No one can promise customer it can be import successfully 100% , We are freight forwarder , especially for nominated cargo , our profit for one shipment is the profit share which overseas agent share with us . we really do not have the obligation to bear this charges
If you say we are partner , we share the loss together due to we have to solve this headache asap, then I agree this point . but 50% is really too big percentage to accept , pls re-consider a reasonable percentage