As highlighted above, this article carries a number of implications for future
research. First, researchers should consider developing measures of supply chain
relationships and the supply chain as a whole, rather than measures of
intra-organizational performance (Lambert and Pohlen, 2001). Moreover, the paucity
of qualitative metrics and non-financial measures of innovativeness and customer
satisfaction should also be addressed. Second, future research needs to explore more
thoroughly how to design performance measurement systems which complement
HRM and modern manufacturing practices, including JIT, TQM and BPR. Third, the
factors influencing the success or failure of attempts to implement measurement
systems for supply chains should be investigated. Fourth, it is important to treat
measurement systems as dynamic entities that must respond to environmental and
strategic changes. Consequently, further work is needed to investigate the factors
influencing the evolution of performance measurement systems for supply chains and
how to handle their ongoing maintenance. Finally, there is a need to investigate
whether implementing measurement systems to evaluate supply chain performance is
cost effective, especially for small and medium enterprises.
As highlighted above, this article carries a number of implications for futureresearch. First, researchers should consider developing measures of supply chainrelationships and the supply chain as a whole, rather than measures ofintra-organizational performance (Lambert and Pohlen, 2001). Moreover, the paucityof qualitative metrics and non-financial measures of innovativeness and customersatisfaction should also be addressed. Second, future research needs to explore morethoroughly how to design performance measurement systems which complementHRM and modern manufacturing practices, including JIT, TQM and BPR. Third, thefactors influencing the success or failure of attempts to implement measurementsystems for supply chains should be investigated. Fourth, it is important to treatmeasurement systems as dynamic entities that must respond to environmental andstrategic changes. Consequently, further work is needed to investigate the factorsinfluencing the evolution of performance measurement systems for supply chains andhow to handle their ongoing maintenance. Finally, there is a need to investigatewhether implementing measurement systems to evaluate supply chain performance iscost effective, especially for small and medium enterprises.
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