The final hypothesis posited only indirect relationships
between the three exogenous constructs and job performance.
Salesperson selling orientation and customer orientation were
hypothesized to facilitate (mediate) relationships between the
exogenous constructs and job performance. While there is
considerable support in the literature for the overall influence
of work environment constructs on salesperson behavior, there
is little evidence that helps determine if these types of
constructs are directly related to a salesperson's performance.
These results suggest that sales
orientation and customer orientation serve as mediators of the
link between a firm's work environment and sales
performance. Thus, the relationships of a firm's customer
orientation, a supportive work environment, and centralization
with performance are indirect