Especially in non-production processes,
bothmerging Six Sigma with lean tools and correctly differentiating the application, tools and
educational content for the service sector and support processes are critical. Thanks to this
synergy, the slower processes change and uninterrupted/continuous flow of work is fulfilled
(Brett and Queen 2005). Companies can achieve the three goals namely meeting customer
demands faster, working on the level of Six-Sigma and working with the cost levels used
worldwide only by combining Six Sigma and Lean Management.