Knowledge audit : (Strategic Knowledge) It is search for Knowledge that make advantage for organization (ex. Reduce risk, Create value).
- Create Business Framework : 2 Action >
1. Creation KM Framework or Model (ex. SECI Model).
2. Plan to create KMS (Method).
- Knowledge Analysis and Structuring : 4 Action >
1. Capture Knowledge from experts (ex. Interview, Observation).
2. Find principle and method for working of experts (Analysis Knowledge).
3. Validation Knowledge with experts.
4. Modelling Knowledge.
- Create IT-based KMS : 3 Type >
1. Organize Knowledge.
2. Retrieve Knowledge.
3. Share & Dissamination Knowledge.
- KMS Knowledge Management System : 7 components >
1.Software
2.Knowledge Map
3.Document Management System
4.Forum Discussion System
5.Capability Mangement System
6.Collaborative Technology
7.Lesson Learn Knowledge Base
- Knowledge Management Activities
- Measurement.