Hi Prickbunjan,
up-memory88 sent you a message about your request:
"sorry to hear that ,can you please deacribe more details about the problem ?"
To reply now, see your request details.
If you have not agreed on a solution by Dec 21, 2016 , you can ask us to step in and help. If you and your seller need more time to work things out, your request will stay open until Jan 31, 2017.