At the same time, many managers struggle with delegation, sometimes because doing all the work themselves makes them feel important and sometimes simply because they're perfectionists.
One strategy for becoming more comfortable with delegation, according to The Harvard Business Review, is to choose the right people to pass on work to. Those people should be both skilled and motivated enough to do a good job.
Apparently, Schultz has internalized this idea, both by hiring top performers for his management team and by communicating to them that they can act as leaders as well.
Meanwhile, Susan Tardanico, CEO of the Authentic Leadership Alliance and executive in residence at the Center for Creative Leadership, wrote in a 2013 Forbes article that one key trait of courageous leaders is encouraging pushback.
"By encouraging constructive dissent and healthy debate," she wrote, "you reinforce the strength of the team and demonstrate that in the tension of diverse opinions lies a better answer.