ABOUT WORKING WITH CLIENT TEAMS
It goes without saying that without clients there would be no
McKinsey. They pay the (enormous) bills that keep the Firm
going. It is not, therefore, surprising that McKinsey-ites are
always told to put the client first. Hamish McDermott
remarked that there was one true hierarchy at McKinsey:
client, firm, you (in descending order).
In this chapter, we will cover the two different aspects of
working with clients the McKinsey way. We will start with
techniques to get the most out of a client team, the people
from the client organization who work with McKinsey to
reach a solution; we’ll also look at ways to keep a client
team from doing more harm than good. We will then move
on to managing the client—in McKinsey’s case, the senior
people at the client organization who had called in the Firm
to begin with. You will learn how to keep your clients
engaged and supportive of your efforts and also how to
make sure your solution actually gets implemented rather
than gathering dust on a high shelf.
For some readers, the issue of client teams may seem
remote. After all, if you are not a consultant, when will you
actually have to deal with client teams? The answer is
sooner than you might think. As a problem solver in a large
organization, you may find yourself working with a team
from, say, another business unit. Or you may be working
ABOUT WORKING WITH CLIENT TEAMS
It goes without saying that without clients there would be no
McKinsey. They pay the (enormous) bills that keep the Firm
going. It is not, therefore, surprising that McKinsey-ites are
always told to put the client first. Hamish McDermott
remarked that there was one true hierarchy at McKinsey:
client, firm, you (in descending order).
In this chapter, we will cover the two different aspects of
working with clients the McKinsey way. We will start with
techniques to get the most out of a client team, the people
from the client organization who work with McKinsey to
reach a solution; we’ll also look at ways to keep a client
team from doing more harm than good. We will then move
on to managing the client—in McKinsey’s case, the senior
people at the client organization who had called in the Firm
to begin with. You will learn how to keep your clients
engaged and supportive of your efforts and also how to
make sure your solution actually gets implemented rather
than gathering dust on a high shelf.
For some readers, the issue of client teams may seem
remote. After all, if you are not a consultant, when will you
actually have to deal with client teams? The answer is
sooner than you might think. As a problem solver in a large
organization, you may find yourself working with a team
from, say, another business unit. Or you may be working
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