Hello Clove,
Thank you for your e-mail. I will gladly assist you regarding that matter.
I appreciate your patience. I reviewed your account. When you purchased your subscription, the Auto Renewal feature was on. This feature automatically re-bills you once your subscription expires giving you continuous access to our vast library. We apologize for any inconvenience this feature may have caused you if it was not your intention to participate in our Auto Renewal program.
If you wish, I will gladly cancel and refund the auto renewed plan for you.
Kind regards,
Julia Lominy
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