Train staff on their roles, requirements and standards to be maintained
Staff training and development (Noe, 2010)
Training and developing staff effectively helps tourism business, staff’s skills and employee satisfaction will increase for better work and make customers impressed, for example;
1. Customer services skill is to service nicely to customers, learn and think carefully before communicate with them and make them feel impressed.
2. Handling complaints is to listen and solve the customer’s problems and complaints, show empathy and thank the customer,
3. The telephone handling skill is to take and make phone calls and messages and deal with answering the phone. Improving telephone skill is to remain positive, good mind set and be polite.
4. Selling skill is to increase awareness of products and services, understand customers’ needs and communicate face-to-face and online.
Skills’ training and development advantages
-Improve customer service, public reception and bottom line
-Increase staff productivity and sales
-Motivate staff and limit staff turnover
Train staff on their roles, requirements and standards to be maintainedStaff training and development (Noe, 2010)Training and developing staff effectively helps tourism business, staff’s skills and employee satisfaction will increase for better work and make customers impressed, for example;1. Customer services skill is to service nicely to customers, learn and think carefully before communicate with them and make them feel impressed.2. Handling complaints is to listen and solve the customer’s problems and complaints, show empathy and thank the customer,3. The telephone handling skill is to take and make phone calls and messages and deal with answering the phone. Improving telephone skill is to remain positive, good mind set and be polite.4. Selling skill is to increase awareness of products and services, understand customers’ needs and communicate face-to-face and online.Skills’ training and development advantages-Improve customer service, public reception and bottom line-Increase staff productivity and sales-Motivate staff and limit staff turnover
การแปล กรุณารอสักครู่..