Over the past seven years, Information Technology Services (ITS) at the University of California Santa Cruz (UCSC) has
undergone a dramatic and at times tumultuous transformation.The genesis of the transformation was a desire to extend and improve the technical environment and services on the campus. Considerable consolidation of personnel and reorganization of resources resulted in an organization more well-situated to manage infrastructure, systems, and services to meet the computing and telecommunications priorities of the campus in an environment of diminishing resources and expanding expectations.