The issue with this vin is that have a wrong BU build plant assigned.
It have plant(ISG0) and is incorrect because Singapore did not have plant this is the reason why the RPO codes are not refreshing on IVH.
To fix this incident we need the build file and loaded manually into GWM (NP0)
Because the VIN is so old, no system can provide the build files, so it must be created with the correct build plant E4L0 (Opel Deutschland).
Please provide the build file for that VIN. You can use the file attached ass template.
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If you cannot provide us with the build file, please give us the name of the right person to do it.
Hi,
I don’t have a build file or the IT access to it.
Hello Russell,
Do you have the name of the right person to request the build of the VIN?
Hello Russell,
Do you have the name of the right person to request the build of the VIN?
Hello,
This incident is related to an old incident SD100916121/IM101150742, IM100931601. Please see the mails attached
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We need the build file to solve this issue.
Could you please sent the file?
Hi Gabriela:
Please see the II001 file for this VIN with RPO information. Please let me know if you have problem to load it into GWM. Thanks!
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Hello Dick,
We successfully upload the file into prep prod, could you please sent me the II002 and II003 files to finished with the process.
Hi Gabriela:
Need some help for reminding. Was the VIN W0LGM5EE5A1130466 sold in Indonesia or Singapore?
In addition, the issue is about missing RPOs. After loading II001, why II002/II003 will be needed?
Thanks!
Hello Dick,
The Bu is GM Singapore.
Yes, we will need the II002 and II003, because the issue is that the build BU is wrong, is ISG0 and must be E4L0 (Opel Deutschland).
Thanks in advance.
Regards,