You may verify the status, add attachments or provide an update to the ticket by logging into the Customer Support web site at partner.fortinet.com.
Please note that if after 15 days we have not received an update, we will send a follow-up email to confirm that you do not require further assistance. If no response is received to that email the ticket will be automatically closed within 5 days.
Should you have any questions, or require further assistance, please contact your regional Customer Services and Support Team who will be happy to assist you. For Support Center contact information please visit www.fortinet.com/support/contact_support.html.