Call 3
Caller 3: Hi. My name's Joanne Chapman. I'd like to make an appointment.
Guy: All right, Joanne. Is this for a checkup or a cleaning?
Caller 3: A checkup. I think I have a bad cavity. Half the side of my head hurts.
Guy: Which tooth hurts?
Caller 3: One of the lower molars.
Guy: Let me see . . . We can see you this afternoon if you can come in at 6:30.
Question 3. Who is Joanne probably calling?
Answer: ________________________
Guy: Dental clinic. This is Mr. Mills.
Caller 3: Hi. My name's Joanne Chapman. I'd like to make an appointment.
Call 4
Caller 4: Please! You must help me! My factory's on fire!
Lady: Please try to stay calm, ma'am. Where is the fire?
Caller 4: There's smoke everywhere . . . !
Lady: Excuse me . . . are you out of the factory? Caller 4: Yes, I am! Please send help immediately!
Lady: Now, ma'am, stay calm. Where are you located?
Question 4. Who is the person probably calling?
Answer: ________________________
Lady: Fire department.
Caller 4: Please! You must help me! My factory's on fire!