So before new call center employees
learn about the products they’re going
to sell, they usually begin with language
training. They learn to slow down their
speech because the English spoken
in India is often very fast. And they
concentrate on accents and sounds. For
example, Indians say “It’s not awailable,”
instead of “available.” or “I’m going do
the mall,” instead of “to the mall.” Also
employees have to adopt an Anglo name
in their new job.