Issue selling. Issue selling is the label used to characterize a set of behaviors
used by middle managers to direct top management’s attention to and understanding of important issues that otherwise would not be on their radar screen
(Dutton & Ashford, 1993). Central to issue selling is the ability to be persuasive and influential to set or change the strategic direction of a firm. Issue-selling behaviors are especially important in highly competitive or high-velocity
environments (Dutton, Ashford, O’Neill, Hayes, & Wierba, 1997). Despite not
being limited to the role of middle managers, our data suggest that the
processes and objectives of issue selling are relevant to managers and leaders in
the crisis prevention and preparation stage. In particular, managers often find
themselves needing to sell the idea of crisis planning within the organization.
Given the unlikely occurrence of a crisis and the plethora of more immediate
and tangible issues that a firm faces, activities associated with crisis preparation
and prevention are rarely seen as a pressing concern among key decision makers. Occasionally, leaders will give pause to their firm’s vulnerability to a crisis
in the aftermath of another firm’s crisis event, yet focused attention and action
on crisis planning is usually not sustained long enough to result in comprehensive planning and preparation. For organizational leaders to pay attention to crisis preparation requires a change agent that is skillful in issue selling.
Issue selling. Issue selling is the label used to characterize a set of behaviors
used by middle managers to direct top management’s attention to and understanding of important issues that otherwise would not be on their radar screen
(Dutton & Ashford, 1993). Central to issue selling is the ability to be persuasive and influential to set or change the strategic direction of a firm. Issue-selling behaviors are especially important in highly competitive or high-velocity
environments (Dutton, Ashford, O’Neill, Hayes, & Wierba, 1997). Despite not
being limited to the role of middle managers, our data suggest that the
processes and objectives of issue selling are relevant to managers and leaders in
the crisis prevention and preparation stage. In particular, managers often find
themselves needing to sell the idea of crisis planning within the organization.
Given the unlikely occurrence of a crisis and the plethora of more immediate
and tangible issues that a firm faces, activities associated with crisis preparation
and prevention are rarely seen as a pressing concern among key decision makers. Occasionally, leaders will give pause to their firm’s vulnerability to a crisis
in the aftermath of another firm’s crisis event, yet focused attention and action
on crisis planning is usually not sustained long enough to result in comprehensive planning and preparation. For organizational leaders to pay attention to crisis preparation requires a change agent that is skillful in issue selling.
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