I am writing to let you know of the excellent service I received from your staff during my recent stay at the spring flower Radford Hotel. Although I had made advance reservation for my stay, I had forgotten to confirm it. Thus, when I checked in at the hotel, there were no rooms available of the type I had wanted. Your kind and professional staff immediately found another, more luxurious, room for me. Although it was more expensive than the room I had reserved, they charged me the rate I had originally been quoted.