Installed, Configured and Maintained Symantec Ghost Cast Server to enable Windows Support Team to become more efficient deploying systems. Effectively raising sections efficiently rating by 43%.
Active Directory user accounts manager creating and maintaining 520 accounts. Responding to users request and establishing system of accountability.
Research and analyze information technology (IT) problems, issues, or program requirements relative to promoting products and services to [company name] mission area programs
Concurrently, responsible for administering. Optimizing and supporting internal LAN/WAN infrastructure consisting of Windows 2000 Active Directory and more than 600 Windows 2000 Professional desktops
Proactively contacted owners of [company name] systems that are down level on security patches and ensured that they are accurately patched
Monitored and supported internal network security, including adding/deleting users and shared permission.
Researched, resolve, and responded to questions received via telephone calls, remedy tracking system, and call back in a timely manner, in accordance with Joint Command Customer Service Support guidelines.
Utilize configuration management skills to assure successful deployment of 600 servers that were upgraded from Windows 2000 to Windows 2003.
Proficient in the use of MS Office tools to include: Outlook, Word, Excel, Power Point, Visio, and Project