Worst hotel stuff and service in my life. No Staff training in this hotel. they service with play mobile game and no smiling at all. hard to say 4 star hotel. for the more, the hotel stuff come to my room at 8:00 p.m. without allowance and it is very rude. hotel stuff come to our room by using hotel key card on night time... if I was out side of room and only my wife was there.... and can't understand why they cleaning up room at night time....It was worst experience in my life. Strongly not recommend to stay Kacha resort. In koh Chang, there are much much much better hotel such as KC grande resort, Sea View resort, Centara tropicana