On the other hand, T-tests between importance and performance of the facility features concluded that there were no performance gaps with regard to: sufficient restrooms throughout the facility, other food services issues (availability of food kiosks, proximity of food services to exhibit halls, availability of branded food services), availability of business services, and sufficient public Internet access (Table 8).
A visual summary of the importance–performance of the convention center’s facility features gaps is illustrated in Fig. 2. Once again, this is a more powerful visual presentation of the results than the traditional importance– performance matrix since all variables would have loaded in the upper right-hand quadrant of the matrix, indicating high perceptions of importance and performance of the convention facility’s features.