Good evening sir
Good evening, my name is smith. I have a room booked for tonight.
Oh right, i'll just check... . What was your name again
Smith, john smith
Smith? Er... . Well there is no record of a reservation here. Did you make your reservation by phone?
No, by fax. I've got a copy of your reply here, look.
I see. Well there's nothing on the computer.
Well, do you have a room?
I'll just check...oh! Yes, we seem to be half-empty tonight.
Well, can i have a room then?
Yes, sure.