The reverse logistics process in an organization consists of primarily two aspects;
returning a product and returning packaging to the point of origin or manufacture (Rogers
and Tibben-Lembke 2001). Studies have shown that products are either returned to the
point of distribution or manufacturing to deal with the end of life of the product for
refurbishment, recycling, or disposal (Andel 1997; Carter and Ellram 1998; Blumberg
1999; Rogers and Tibben-Lembke 2001; De Brito and Dekker 2003)