TASK : HANDLE GUEST CHECK
OBJECTIVE: Upon completion of this training activity, the learner will be able to properly present a guest check, process all form of credit payment and use proper cash handling techniques.
STANDARD : Present check at proper time according to meal period. For credit card payment; validate on proper form and obtain approval code. Room charges; check for no post and key is requested. If cash payment; change is presented to guest on plate and caution is take to confirm proper change is received from Cashier.
RESOURCES: meeting room, guest check, handout, approval machine & book, credit card vouchers, credit card validation machines.