hi,dear sir or madam
thanks for your quick reply
it is my pleasure to help you
about this issue ,we intend to resend you a new one which will not be like the last situation ,and you will receive it soon ,hope this time can satisfy you ,
do you agree?
dear ,if you disgaree ,pls contact us in advance ,we will try our best to help you ,hope not to leva the negative or open the dispute
looking forward to your early reply
your understand will be highly appreciated
have a nice day
best regards