Healthcare and prior care coordination experience preferred; Medical Assistants, Medical coders and prior social work experience desirable;
Prior experience working in a clinical call center providing telephonic care coordination highly desirable;
Knowledge of standard practices, rules, and regulations related to Medicare a plus;
Knowledge of medical terminology;
Ability to keep accurate records;
Competent organizational skills;
Ability to handle stressful situations;
Ability to meet deadlines;
Excellent interpersonal skills;
Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives;
Ability to set priorities;
Must be able to work a flexible schedule that could include weekends, holidays and on-call hours;
Call Center hours of operation are from 8:00am to 8:pm, with 8-hour shifts;
Ability to sit for long periods of time and
Bilingual Spanish skills a plus.