WE have already discussed on this many time that card holder is also eligible to raise the refund request through their issuing bank. He has raised the request under Retrieval request stage. We need to share fulfil documents to issuer to defend the case in your favour.
We have recd the partial amount confirmation from your side that few tickets are utilized by the customer from the gross value. We just want the confirmation for rest of the amount where card holder has not utilized the service.
As per the VISA/ Master policy we can’t coordicate with the card holder directly and also do not mark mail to them. All the communication routed through MASTER/VISA channel