Dear Polamat,
Welcome to iTunes Store Customer Support. My name is Badra.
I understand that you have not received the purchased in-apps. I know how it feels having not received the content that we billed for. Not to worry, let me help you with the best possible options in this case.
Polamat, I regret the inconvenience caused, but it is not possible to re-post the in- app from my end. Hence I have gone ahead and issued refund for the purchase. In seven to ten business days, 2.99 USD should be posted to the credit or debit card used to make the purchase. If you have still not received the refunded amount within ten business days. Kindly contact your Credit Card company to know the status of the refund.
I would also like to inform you that, while most of the transactions go smoothly, sometimes the developer’s game servers might be slower than usual or experience an error. The developer of this application, “LINE Corporation", may be able to provide information about why you did not receive the In-App Purchase. To contact them directly, please visit:
support url is http://line.naver.jp/app/iphone/help/en/
If this issue persists, we recommend you delete the app and avoid making any more in-app purchases from it until the developer confirms the issue is resolved.
Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products.
I am sure I have addressed this issue to your satisfaction as you are the valuable and honorable customer to us. Thank you so much for your email today and please know that your business is greatly appreciated to the iTunes Store.
Have a good day, Polamat, and take care!
Sincerely,