I booked a package 30.11- 3.12 on Royal Cliff websites, 2 pax Beach Hotel 13950,- bht.
I was not very satisfied with my stay. We stayed in March one week at Royal Cliff Grand and everything was excellent.
This time check in took nearly 1/2 hour, the receptionist said that our rate is 14850,- bht. After a discuss he said, can you email your confirmation to reservations!!!!??
After a phonecall to reservations I paid 13950 bht and got the roomkey.
No words about our packages, I had to ask about the tickets!
The receptionist said that he will delivery those to my room.
Also in the keycard was 1 pax, so I had to correct that.
The tickets were in the room next day when come back from dinner in the evening.
So we mist the Art in....., because the last day we had already program.
No fruitbasket in the room.
2.12 in the evening the aircondition dropped a lot water on the floor so we had to place the towels there. One guy from housekeeping took care of this and when we came back late evening no dropping more and the floor was dried. Excellent job!
2.12 evening I made a wake up call ( operator number 0) 3.12 06.30 am. I confirmed the time to her and she said next morning six thirdy.
No call 3.12 and I called 07.10 am to opetator to ask what time it is and where is my wake up call. He asked if I called to front desk and I said no, it was this number 0 the operator. He said only no record.
Breakfast very good.
Pool area and beach also very good and clean.
Room was very clean and housekeeping made a great job!
The room needs a face lift, but with 13950 bht it is ok and we were satisfied.
View from our balcony was excellent.
When you make a renevation in Beach hotel place the safe higher!
I am waiting a compensation when we next year book Royal Cliff .
Best regards
Risto Pullinen
Retkeilijäntie 18
70200 Kuopio
I booked a package 30.11- 3.12 on Royal Cliff websites, 2 pax Beach Hotel 13950,- bht.
I was not very satisfied with my stay. We stayed in March one week at Royal Cliff Grand and everything was excellent.
This time check in took nearly 1/2 hour, the receptionist said that our rate is 14850,- bht. After a discuss he said, can you email your confirmation to reservations!!!!??
After a phonecall to reservations I paid 13950 bht and got the roomkey.
No words about our packages, I had to ask about the tickets!
The receptionist said that he will delivery those to my room.
Also in the keycard was 1 pax, so I had to correct that.
The tickets were in the room next day when come back from dinner in the evening.
So we mist the Art in....., because the last day we had already program.
No fruitbasket in the room.
2.12 in the evening the aircondition dropped a lot water on the floor so we had to place the towels there. One guy from housekeeping took care of this and when we came back late evening no dropping more and the floor was dried. Excellent job!
2.12 evening I made a wake up call ( operator number 0) 3.12 06.30 am. I confirmed the time to her and she said next morning six thirdy.
No call 3.12 and I called 07.10 am to opetator to ask what time it is and where is my wake up call. He asked if I called to front desk and I said no, it was this number 0 the operator. He said only no record.
Breakfast very good.
Pool area and beach also very good and clean.
Room was very clean and housekeeping made a great job!
The room needs a face lift, but with 13950 bht it is ok and we were satisfied.
View from our balcony was excellent.
When you make a renevation in Beach hotel place the safe higher!
I am waiting a compensation when we next year book Royal Cliff .
Best regards
Risto Pullinen
Retkeilijäntie 18
70200 Kuopio
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