Companies naturally have to keep important knowledge safe, which can also lead to a very
protective attitude towards knowledge. In the case companies this has led to quite a strict
information security policy that in some cases was considered excessive. People do not
have access to other segments’ or units’ information systems, although there could be
valuable knowledge that should cross organizational borders. In addition to motivational
factors the knowledge sharing efficiency depended also on the opportunities to share.
Knowledge sharing was experienced to be somewhat cumbersome because of insufficient
access to knowledge over organizational borders and lack of sufficient channels for
knowledge sharing.