The results revealed that Thai and foreign users most the Suvarnabhumi Airport has the purpose of travel for tourism, the last service at Suvarnabhumi Airport more than 3 times, frequency of traveling by plane 1-3 times per year and Select an economy class ticket. The results of the study on the characteristics needs passenger service agent according, it was found that provide services has the highest average secondary neuroticism and personality. For hypothesis testing, service users have sex, purpose of travel, frequency of traveling by plane, experience the service at the Suvarnabhumi Airport and type of seat tickets All different have desirable passenger service agent according to the needs not different and results revealed that service users have nationality and age different have desirable passenger service agent according to the needs different, and significant at 0.01 level. The results can be applied as qualifying guidelines passenger service agent and
improvement of passenger service agent further.