In many cases, NGL customers find these services crucial for meeting Service Level Agreements (SLAs) with their end customers. For example, traditional, or “normal” SLAs can range from a few hours to a couple of weeks. In medical logistics, these agreements are far more strict and urgent. The most stringent SLAs are what the industry calls “super-stat” – meaning that the need is immediate and critical and must be met from order to delivery within one hour. This includes the delivery of everything from drugs to live tissue. NGL has historically met these requirements and received 5-Star ratings from key clients.