Please ensure you answer all the corresponding questions, as in some cases we are unable to return items due to a lack of information.
- Please copy the questions listed between the dotted lines below and paste them into the in-game inquiry form.
- Please ONLY answer the following questions if you DID initially receive items purchased which then disappeared or became unusable.
- If purchased items were NEVER received or NEVER appeared in the game, please use the inquiry form to contact us again; stating that you have paid for, but not received purchased items.