Where do you ship from?
This item ships from Los Angeles, California, United States.
Do you offer international shipping?
This seller offers international shipping.
What countries do you ship to?
This seller ships to the following countries: N. and S. America, Asia, Australia, Europe, South Africa, New Zealand
How much does it cost to ship to my country?
To get an estimate of how much it costs to ship to your location, go to the shipping details for this item.
Has my item been shipped yet?
apparelzoo : You'll receive an e-mail once your order has been shipped. You may also find the tracking information on your eBay buying page once your order has been shipped.
Can you go lower on the shipping price?
apparelzoo : Sorry, we cannot go lower. Actual shipping costs us more than we charge our customers.
Can you mark the package as a "gift" and/or lower the value? -International Customers
apparelzoo : Sorry, we cannot mark the package as "gift" or lower the value. No exceptions.
I haven't received my order yet, where is it? -International Customers
apparelzoo : Your package is still in transit. Standard shipping can take up to 6 weeks for delivery. Expedited shipping can take up to 4 weeks for delivery. Please be aware that the label number is not an actual tracking number and does not update at each location.
How much will my country charge me for taxes and duties? -International Customers
apparelzoo : Please visit the link below to get an estimated cost.
http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
What is your processing time?Orders made through ApparelZoo.com have a 3 business day process & handling time.
apparelzoo : We have a 1 business day process & handling time. Please note: Orders placed on Friday after 3PM PST & Weekends will not ship next day. Message us if you have any questions or would like to cancel your order.
Do you only ship to residential addresses?
apparelzoo : Apparel Zoo offers our customers a choice of shipping services: FedEx and USPS. Each service has unique policy, info regarding which is available through their customer service departments.
Do you accept international orders?
apparelzoo : Yes, Apparel Zoo does accept international orders. Due to customs and/or shipping delays delivery may take over 6 weeks. We are not responsible for taxes, duties, or fees your country may charge. Sometimes packages get lost through customs. In this case, we will refund your total purchase amount.
Can I refuse a package?
apparelzoo : If you choose to refuse your package upon delivery, please inform us so we can expect it to return back to our facility. Once an item is out for delivery, we have no control over time or procedure. It is then in the hands if USPS or FedEx. We ask that Negative feedback is not reflected based on delivery time. We are not at fault.
How can I track my order?
apparelzoo : You will receive an email to your account with tracking information. You may visit USPS or FedEx website to view further details about your order.
Do you pay for country taxes and customs fees?
apparelzoo : No, we are not responsible for taxes, duties, or fees your country may charge.
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