3.1.1. Albert Heijn
AH is owned by the ‘Royal Ahold’ group, at the time of this study the third largest player in the global retailing industry, operating 30 different chains, con- sisting of 9000 retail stores in 27 countries. AH is the largest grocery chain in the Netherlands, with more than 2300 outlets and a market share approaching 30% (Dekimpe and Steenkamp, 2002). The stores share an attractive design, offer a broad assortment of quality products and brands, and carry a premium image. The overall price level is higher than at other chains. The AH stores sell approximately 4000 products under a store brand—ranging from basic products such as milk and toilet paper to more elaborate and premium products, including ready-to-eat meals, ‘gourmet’ ingredients, and kitchen utensils. All store-branded products include the store name and logo on the packaging. In addition, AH offers the Euroshopper brand—basic, everyday-use products at discounted prices—which do not carry the store logo. Of the three stores investigated, AH has the largest advertising budget. This advertising is focused on promoting the store image and store brands, and includes a free monthly magazine.
3.1.1. Albert HeijnAH is owned by the ‘Royal Ahold’ group, at the time of this study the third largest player in the global retailing industry, operating 30 different chains, con- sisting of 9000 retail stores in 27 countries. AH is the largest grocery chain in the Netherlands, with more than 2300 outlets and a market share approaching 30% (Dekimpe and Steenkamp, 2002). The stores share an attractive design, offer a broad assortment of quality products and brands, and carry a premium image. The overall price level is higher than at other chains. The AH stores sell approximately 4000 products under a store brand—ranging from basic products such as milk and toilet paper to more elaborate and premium products, including ready-to-eat meals, ‘gourmet’ ingredients, and kitchen utensils. All store-branded products include the store name and logo on the packaging. In addition, AH offers the Euroshopper brand—basic, everyday-use products at discounted prices—which do not carry the store logo. Of the three stores investigated, AH has the largest advertising budget. This advertising is focused on promoting the store image and store brands, and includes a free monthly magazine.
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