We have looked at the issue and realised that you have been trying to access the Infor CRM. You need to create accounts and opportunities in the Partner Portal and then access the CPQ system to create the quote or upload the pricebook.
In the case of SunSystems orders these need to be via the upload of the price book. It may be a good idea to review the training and the guides. If you are still having issues let me know and I will assist.
Regards