Hello Panida,
This is regarding your case number: 06097453.
We tried to call you today to confirm whether the initial information we have sent you below via email resolved your issue or you need further assistance.
If the issue is resolved, we would appreciate it if you could please reply to this email confirming that the issue is resolved and the case may now be closed.
However, if the issue is not resolved, you may reply to this email or you may also update your case at https://my.symantec.com.
If you prefer, you can also call us at one of the phone numbers listed on this site based on your region: http://www.symantec.com/support/assistance_care.jsp
If a callback would be more convenient, please include in your reply to this email the best time and date to reach you. Please note that we are able to schedule callbacks during regular business hours, Monday through Friday.