In the future, there will be a great demand for skilled workers; thus, employee retention is critical at SAS. Evidence of how successfully the company retains people is the fact that turnover each year is about 4 percent, way below the industry average. One way to keep employees is to promote from within, and that means training people to move up within the organization. Such training includes in-house classes, online training, internships, and apprenticeships. Of course, managers get management training to keep them up to date and more qualified for promotion.